Refund Policy

Refund requests are reviewed on a case-by-case basis. Eligibility may depend on the service purchased, the progress of the project, work already completed, resources allocated, and the terms mutually agreed upon before the commencement of work. Customers are encouraged to review their project proposal or service agreement for any specific refund conditions applicable to their purchase.

Payments for completed work, services already delivered, third-party expenses, domain registrations, hosting charges, software licences, and other non-recoverable costs may not be eligible for a refund, where applicable under the agreed terms. Any exceptions will be assessed according to the relevant service agreement and applicable law.

Customers who wish to cancel a service or request a refund should contact our team with their registered details, payment reference, and a clear explanation of the request. We will review the request and communicate the applicable terms, any deductions, and the next steps. Cancellation requests do not automatically guarantee a refund.

If a refund is approved, it will generally be processed through the original payment method or another mutually agreed method, subject to payment provider procedures. The time required for the amount to reflect in the customer's account may vary depending on the bank, payment gateway, or financial institution involved.

TechCentrica reserves the right to update or modify this Refund Policy when necessary. Any revised version will be published on this page. Customers are encouraged to review this page periodically to stay informed of any changes. Applicable contractual terms and legal requirements will continue to govern individual transactions.